Política de Privacidade

Lumo Den (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by Lumo Den.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”), alongside our Lumo Den application. By accessing or using our Service, you confirm that you have read, understood and agree to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms
Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics and remember information about you, such as your language preference or login information.
Company: When this policy mentions “Company”, “we”, “us” or “our”, it refers to Lumo Den, registered in the United Kingdom, responsible for your information under this Privacy Policy.
Country: Where Lumo Den or its owners or founders are based, in this case, the United Kingdom.
Customer: Refers to the company, organisation or individual that registers to use the Lumo Den Service to manage the relationship with their consumers or service users.
Device: Any internet-connected device such as a phone, tablet, computer or any other device that can be used to access Lumo Den and use the services.
IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can be used to identify the location from which a device is connecting to the internet.
Personnel: Refers to individuals who are employees of Lumo Den or are under contract to provide services on behalf of one of the parties.
Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: Refers to the service provided by Lumo Den as described in the relative terms and on this platform.
Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: Lumo Den's site, accessible via the following URL: https://lumoden.com/
You: A natural person or legal entity registered with Lumo Den to use the Services.

What information do we collect?
We collect information from you when you visit our website, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This information may include:

Name or username
Phone numbers
Email addresses
Postal addresses
Billing addresses

How do we use the information we collect?
Any of the information we collect from you may be used in one of the following ways:

To personalise your experience, as your information helps us to better respond to your individual needs.
To improve our website, as we continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service, as your information helps us to more efficiently respond to your customer service requests and support needs.
To process transactions.
To administer a contest, promotion, survey or other site feature.
To send periodic emails.

When does Lumo Den use end-user information from third parties?
Lumo Den collects end-user data necessary to provide Lumo Den services to our customers. End-users may voluntarily provide us with information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and adjusting your privacy settings.

When does Lumo Den use customer information from third parties?
We receive some information from third parties when you contact us. For example, when you submit your email address to show interest in becoming a Lumo Den customer, we receive information from a third party that provides automated fraud detection services to Lumo Den. Occasionally, we also collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by adjusting your privacy settings on those sites.

Do we share the information we collect with third parties?
We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share this information with our current and future affiliated companies and business partners. In the event of a merger, asset sale or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, email management, marketing storage, credit card processing, customer service and fulfilling orders for products and services purchased through the website. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website to provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights or those of a third party, to ensure the safety of the public or any person, to prevent or stop any illegal or unethical activity, or to comply with applicable laws and regulations.

Where and when is information collected from customers and end-users?
Lumo Den collects personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your subscription at any time by clicking on the unsubscribe link included in our emails. We only send emails to people who have authorised us to contact them. We do not send unsolicited commercial emails.

By submitting your email address, you also agree that we may use it for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information relative to your order, unless you have otherwise provided your email address to us via another method.

How long do we keep your information?
We keep your information only so long as we need it to provide Lumo Den services and fulfil the purposes described in this policy. When we no longer need your information and there is no legal obligation to keep it, we will either remove it from our systems or anonymise it.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information. Sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database. After a transaction, your private information is not stored on our servers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Can my information be transferred to other countries?
Lumo Den is incorporated in the United Kingdom. Information collected may be transferred, stored, and processed in countries outside of your own. By using our services, you consent to these international transfers as permitted by law.

Can I update or correct my information?
Customers can contact us to update, correct, restrict or delete their personal information, subject to legal and contractual limitations. Requests may require identity verification.

Sale of Business:
We reserve the right to transfer information to a third party in the event of a sale, merger or transfer of all or part of Lumo Den, provided that the recipient agrees to adhere to this Privacy Policy.

Affiliates:
We may disclose information to our corporate affiliates, who will handle your information in accordance with this Privacy Policy.

Governing Law
This Privacy Policy is governed by the laws of the United Kingdom, without regard to its conflict of laws principles.

Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy.

Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for the content or privacy practices of such sites.

Advertising
This website may contain third-party advertisements. Lumo Den is not responsible for the content or reliability of such advertisements.

Cookies:
Lumo Den uses cookies to improve the functionality and performance of the website. You can disable cookies in your browser, but this may affect website functionality.

Children's Privacy:
We collect information from children under the age of 13 solely to improve our services. Use of the website by children under 13 requires parental involvement.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the Service indicates acceptance of the updated policy.

Third-Party Services
We may provide access to third-party services. Lumo Den is not responsible for these services.

Contact Us
If you have any questions about this Privacy Policy, please contact us.

By email: support@lumoden.com
Via this link: https://lumoden.com/pages/contact

Company name: Lumo Den
Email: support@lumoden.com
Contact form: https://lumoden.com/pages/contact
Customer support: Monday to Friday, from 9 am to 10 pm